In case the Agent/Appliance is online and no communication issues were detected, then we have to check all the time settings: on Acronis Management Server, on machine with Acronis Agent and/or on Acronis Appliance and VM-HOST. time settings on Server and/or Agent sides are incorrect.a communication issue between components.Acronis Cyber Backup shows an alert in case the backup plan stored on the server side has a pre-scheduled time for the task start, but if Acronis Management Server didn't recieve any messages related to that event from the Acronis Agent side.Īs such, there are two main possible root causes for Backup did not start alerts:.The scheduler component on Agent/Appliance executes the tasks according the system time on the machine where it is installed. The backup plans are stored in the scheduler database. The backup plan is forwarded to Acronis Agent / Acronis Appliance from Acronis Management Server and works independently (even if the Agent/Appliance loses connection to Acronis Management Server).The backup plan contains information about the time when the backup should start (in case the backup plan doesn't contain any scheduled events it can be started manually).Let's briefly review the process from the task creation/task being applied moment until the backup start. For more information, see the about_Remote_Troubleshooting Help topic Troubleshooting Archives were created in the target location (you can check them using Backups page in Management console or by browsing the target folder using any file browser).īut you receive alerts "Backup did not start" or you see that date and time of backup creation does not match the backup plan settings.ĭifferent time on Exchange server that you plan to backup and Management Server can cause the following error: Connecting to remote server failed with the following error message : WinRM cannot process the request because the input XML contains a syntax error. Backup works and backup activities appear in the activities list.
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